FAQs

Where can I find you? All of our market dates can be found under "2024 Upcoming Events" on our website (creationsxcourt.com)

How do I order? Shop with us online at creationsxcourt.com. Our website is as easy to use as Amazon :)

Do you wholesale? Yes! We wholesale select styles on Faire! Please use our direct link: faire.com/direct/creationsxcourt 

Can I place an order through Instagram or Facebook? If your order requires shipping, then no, your order must be placed through our website. If you want to do a local pickup/pay cash, then yes, send us a message.

What if I saw something I like on your social media but it's not available on your website? Check to see if I've "dropped" it yet. Sometimes I schedule drops so you'll see new stuff on instagram/facebook that hasn't hit the website yet. If it is an older style that was previously dropped but is now sold-out, there is a possibility it can be remade IF it is acrylic and we still have a sheet in stock. Send us a message. If it is resin, I will not restock.

Do you offer free local pickup? At this time I'm only offering free pickup in Fremont and Pikeville upon scheduling. Use the code "LOCAL" at checkout and send me a message to schedule your pickup. ***PLEASE DO NOT USE THE CODE "LOCAL" UNLESS YOU WILL BE PICKING YOUR ORDER UP. YOUR ORDER WILL NOT SHIP***

When can I pick up my local order? In 1-5 business days from the time you place your order. Send me a message/email to schedule a pickup day/time. We only offer local pickup Monday-Friday.   

Do you accept custom orders? If you'd like a style we already have in a different acrylic, yes-send us a message!
If it's something completely new that would need to be designed and prototyped, no. Designing and prototyping can take anywhere from a few days to a few months, and would ultimately cost us more in time and resources than we would charge for them. We like to keep our prices $30 or less so more people can enjoy fun accessories. 

Are they acrylic? Most are acrylic, others are hand-poured resin. Details will be in the description of each listing.

What materials do you use? Some of our earrings are handmade with a two-part epoxy resin, while others are laser-cut acrylic. Each pair is assembled with hypoallergenic, nickel-free hardware. The posts we use are stainless steel, and the hooks are sterling silver or gold-plated with brass or copper wires. 

How do you make them? The resin ones are mixed and poured into molds. For the acrylic ones which is mostly what we do these days, I draw the design on my ipad, then my husband, Jordan, will edit it to make it so that our laser knows what to cut out. Then we paint, peel, clean, and assemble them. Follow us on instagram @creationsxcourt to see the process! 

How long will it take to get my order? It typically takes us between 1-5 business days to ship. It depends on if your order consists of items we have on hand, made to order, or pre-order. Once your package is dropped at the post office you will receive tracking info via email provided. Shipping time is out of my hands once dropped at the post office. If you feel that your package is lost, please refer back to your tracking information and call the post office. Business days are Monday-Friday, excluding holidays.

What if I submit the wrong address at checkout? Please double check to make sure you are entering the correct shipping address at checkout. If you accidentally submit the wrong address, email me ASAP as our processing time is typically shorter than the 3-5 business days we have posted. I will change the address on my end. If your package ships before you contact me to change your address, you will have to contact the post office as it will be out of my hands. I will not issue replacements or refunds for orders delivered to the wrong address. 

What if I submitted the wrong address but you already shipped? Please refer back to the tracking information that was sent to the email provided and contact the post office that received it. If your package is sent back to us we can offer free local pickup, or you must cover shipping costs to have it sent to the correct address. If your package was returned to us and you do not want to pay the additional shipping, we will refund you minus the original cost of shipping. Once your package is marked as delivered it is considered to be in your hands unless it was sent back to me. I will not issue replacements or refunds for orders delivered to the wrong address. We are a small business and cannot afford to incur costs for mistakes we aren't responsible for.

Do you have clip ons? Yes! Search "Clip on" to see the styles we have available online. If you see something you like that's not a clip on, send me a message because we may be able to convert it.

Do you have any necklaces? No.

Do you have any bracelets? No. 

Are they heavy? No, they are made of resin/acrylic so they are all extremely lightweight. The largest pair together weighs about 8 grams. 

What forms of payment do you accept? On market days we accept cash or we have a Square to process card and Tap Payments. We can accept: ApplePay, Amex, Visa, Discover, Mastercard, or CashApp. We do not accept: PayPal or Venmo

How do I contact you?  Please feel free to send me a message via the conversation bubble on our website, email, or Instagram. I do not accept messages on Facebook since they integrated to the Meta Business Suite. If you DM me on social media your message may or may not be seen so I recommend sending an email or messaging via the conversation bubble on our site. If you don't get a response from me within 1 business day or so please reach out on a different platform. If you have any questions before ordering please don't hesitate to reach out via email! I can be reached Monday-Friday 9am-5pm.